Refund policy

Our products are made to order

Byrne Studio products are made or printed after you order them. Our 3D-printed lamps and décor are made by us in Andijk, the Netherlands. Our printed clothing is produced and dispatched by our production partner.

Changing your mind

If you are a consumer in the European Union, you can normally withdraw from a purchase of a non-personalised product within 14 days of receiving it, without giving a reason. To withdraw, email info@byrnestudios.com with your order number and tell us clearly that you wish to withdraw. Please do this before sending anything back. Do not send items back without contacting us first, as unsolicited returns cannot be processed.

You then have 14 days from telling us to send the item back, following the return instructions we give you. Please always contact Byrne Studio directly, not our production partner.

Please return the item in good condition. You may try or inspect it as you would in a shop, but if it has been handled beyond what was needed to check what it is and how it works, we may deduct any reduction in its value from your refund. You are responsible for the cost of return postage unless the product is faulty, damaged or incorrect.

If your return is accepted, we refund the product price and the cost of our least expensive standard outbound delivery option, normally within 14 days of receiving the item back. Any extra amount paid for express delivery is not refundable. Refunds are made to the original payment method.

A size or colour exchange is handled as a return followed by a new order.

Outside the EU we do not offer a voluntary change-of-mind return scheme beyond the rights required by law in your country. Import duties and taxes paid on delivery are not refundable by Byrne Studio, but you may be able to reclaim them from your customs authority. If you need to return a faulty item from outside the EU, please contact us first so we can tell you how to send it.

Personalised products

Personalised and genuinely customised products, such as our personalised pet T-shirts and photo lamps, are created specifically for you. Under EU Directive 2011/83/EU, Article 16(c), they are exempt from the 14-day right of withdrawal. We therefore cannot accept returns or exchanges of personalised products because of a change of mind, an incorrectly selected size or customer-provided spelling. This does not affect your rights if the item is faulty, damaged, misprinted or does not match the approved order.

Defective, damaged or incorrect items

Your statutory rights as a consumer under Dutch and EU law are fully protected. If your item arrives defective, damaged, misprinted or is not what you ordered, please email info@byrnestudios.com as soon as you notice the problem, ideally within 30 days of receiving your order. This does not limit your statutory rights.

Please include:
- Your order number
- A clear photo of the issue
- A brief description of the problem

We will arrange a replacement or refund at no cost to you for any confirmed error on our part. For printed T-shirts, please contact us rather than our production partner, and we will arrange the replacement or refund with them.

Lost in transit

If your order has not arrived, please contact us within 30 days of the estimated delivery date. We will investigate with the carrier or our production partner and arrange a replacement or refund where applicable.

Wrong address

If an order is returned to us or to our production partner because the address provided at checkout was incorrect or incomplete, you will be responsible for the cost of sending it again. Please check your delivery address before you order.

Gift cards
Byrne Studio gift cards are digital and delivered by email. They do not expire and can be used on any product in our shop, across one or more orders.
If you are a consumer in the European Union, you can cancel a gift card purchase within 14 days of buying it for a full refund, as long as the card has not been used. After that, or once any part of the balance has been spent, gift cards cannot be refunded or exchanged for cash.
If you return an item that was paid for with a gift card, the refund goes back onto the gift card.
If you lose your gift card code, email info@byrnestudios.com and we will help you find it.

How to contact us

For any issue with your order, email info@byrnestudios.com before returning any items.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under Dutch or EU law, including your 2-year legal guarantee on goods.